In the unlikely event that a tournament must be cancelled for any reason, we make it a priority to compensate players in the fairest way possible. Depending on the exact state that the tournament is in at the time of the cancellation, one of three different methods of resolution will be imposed:

Tournament Refund

This will occur if the tournament has been cancelled prior to actually starting OR if the tournament is cancelled prior to one or more players being eliminated from the tournament.

In this case, all players registered for the tournament will get their buy-in and fees refunded (including re-buys and add-ons if purchased). All refunds are done in the exact same way they were bought. If you bought in using a combination of eCash and Tournament Credits then you would be refunded in the exact same denomination of each.

Cancellation with No Players in the Money

When no players are in the money and a tournament is cancelled, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:

1. 50% of the prize pool is distributed evenly among all players remaining.
2. 50% of the prize pool is distributed proportionally based on chip count.

Cancellation with All Players in the Money

When all players are in the money and we do a roll forward, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:

1. Each player receives the minimum prize not yet awarded at the time of cancellation.
2. The remainder of the prize pool is distributed proportionally based on chip count.

One-on-One (Heads Up) Sit and Go Tournaments

Because the outcome of a heads up tournament can be affected when one player stays connected while another does not, we reserve the right to do a chip count distribution if our site experiences a downtime that warrants the cancellation of tournaments.

Guaranteed Tournaments

If a tournament with a guaranteed prize pool is cancelled:

1. When players are NOT in the money, the payout will be based on the prize pool composed of buy-ins only.
2. When players are in the money, the payout will be based on the guaranteed amount if the buy-ins fail to comprise the guaranteed amount.